Terms & Conditions

This ‘Terms and Conditions’ document (“T&C”) governs the end users’ (“You/Your/User”) access to and use of ‘House Concert Platform’ (which term shall be deemed to include the internet and mobile website www.houseconcert.in as well as its mobile application and any other means to access the same from time to time) and the services offered thereunder.

The House Concert Platform is owned and controlled by House Concert Foundation, a company incorporated under the Companies Act, 2013 with its registered office at having its registered address at 521, THE SETH VIHAR, CGHS PLOT NO 4, SECTOR-18A
DWARKA, South West Delhi, Delhi, 110075 (hereinafter referred to as " House Concert/Us/Our/We "). Through the House Concert Platform, House Concert provides to You information in relation to events that are organized by third-party entities including but not limited to the dates, venue, ticket pricing and other event-related information, and facilitates sale of tickets to such events, to You.

This T&C, along with the ‘Privacy Policy’ (available here) which constitutes an integral and inalienable part of the T&C, and any other applicable policies published on the House Concert Platform, comprise a binding agreement between You and House Concert. The ‘T&C’, ‘Privacy Policy’ and any such applicable policies constitute an electronic record under the Information Technology Act, 2000 as amended and the relevant rules made thereunder as applicable, and the amended provisions pertaining to electronic records in various statutes under applicable Indian laws.

Your use of the House Concert Platform and the services provided thereunder shall be governed by this T&C as well as any other applicable policies published on this House Concert Platform, including but not limited to the Privacy Policy. Your use of the House Concert Platform whether for the purpose of transacting through House Concert Platform or otherwise, implies Your consent to the provisions of this T&C as well as any other applicable policies, including but not limited to House Concert’s use of any information provided by You for the purpose of Your use of the House Concert Platform. House Concert hereby reserves the right to modify, add or delete any part of this T&C without any prior written notice/ intimation to You. It shall be Your sole responsibility to periodically review this T&C and all other applicable policies published on the House Concert Platform for any revisions thereto. If You do not agree to any of the revisions made to this T&C by House Concert, You must discontinue further access and use of the House Concert Platform and the services provided thereunder. You agree and acknowledge that such discontinuance of access to and use of the House Concert Platform and the services provided thereunder will render the T&C inapplicable from such date of discontinuance only; however this T&C will remain applicable to all instances of use by You of House Concert Platform and the services provided thereunder prior to such date of discontinuance.

It is clarified that terms and conditions specific to an event in respect of which House Concert has facilitated sale of tickets through House Concert Platform (“Event”) shall be published on the event page accessible on the House Concert Platform. House Concert publishes such information as provided by and on behalf of the organizer associated with such Event (“Event Organizer”). In the event of any conflict between the Event-related terms and conditions, and this T&C, User agrees that the Event-related terms and conditions shall prevail and be binding on the User at all times.

provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

CANCELLATION PROTECT
In case of cancellation for bookings with cancellation protect in relation to an Event (as applicable), the User will be entitled to a refund of 100% of ticket price of ticket within the cancellation window.

A cancellation protected booking has a window of upto 10 days prior to the Event or date of courier whichever is earlier for cancelling the booking.

Tickets purchased online on House Concert Platform cannot be cancelled via an offline mode either being the box-office or stores.

Cancellation Protect only covers the ticket and food and beverages booked, any additional amount like commission, convenience fee & cancellation protect fees including GST on the same will not be refunded.

Partial cancellation of a booking is not allowed.

Refund will be processed to the source account used for payment at the time of booking.

On any booking with cancellation protect, the User will receive a booking confirmation via sms/e-mail. Please note that the booking confirmation is NOT the ticket and the User would be able to enter the Event arena only with physical tickets or an e-ticket, in accordance with the terms and conditions of the Event in respect of which the User has booked a ticket. In the event that entry is subject to presentation of physical tickets by the User, the said physical tickets will be delivered once the allowed cancellation period is over.

Cancellation Protect is a promotional program by House Concert Foundation and it reserves the right to alter the terms and conditions or discontinue the offer without prior notice. House Concert may suspend any User's ability to participate in the said program at its discretion without prior intimation and reasoning.

In case of any issues, the decision of House Concert will be considered final and binding on the User(s) at all times.

COPYRIGHT
The entire content included in the House Concert Platform, including but not limited to text, graphics or code is copyrighted as a collective work under the Indian and all other copyright laws of the world, and is the sole property of House Concert or is appropriately licensed by House Concert from the relevant owners thereof. At no point of time, will the User have any rights and/ or claim to have acquired any rights in and to any part or portion of the House Concert Platform and/ or any content contained therein, in any manner whatsoever.

You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the House Concert Platform solely for Your own non-commercial use, or to place an order with House Concert Platform or to purchase House Concert Platform products.

Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of the House Concert Platform is strictly prohibited, unless specifically authorized by House Concert in writing.

TRADEMARKS
All trademarks, service marks and trade names of 'House Concert' used on House Concert Platform are trademarks or registered trademarks of House Concert Foundation, as the case may be. At no point of time, will the User have any rights and/ or claim to have acquired any rights in and to any part or portion of the ‘House Concert’ trademarks and/ or logos, in any manner whatsoever.

PAYMENT METHODS
We accept Visa, MasterCard, American Express, Debit Cards, Net Banking, Paytm Wallet, UPI and PayU Money.

PRICING, AVAILABILITY AND SEAT CONFIRMATION
House Concert Platform is a ticketing platform and sells tickets on behalf of Event Organisers and therefore has no control on its availability and pricing.

After the payment is complete, You will receive a confirmation page or email that must be shown at the event venue to redeem Your tickets.

If You do not receive a confirmation number after submitting payment information, or if you experience an error message or service interruption after submitting payment information, please get in touch with our customer service department to confirm whether the order has been placed or not. We don’t want You to lose money in case You assume that an order was not placed because you failed to receive confirmation.

While purchasing tickets, You are limited to a specific number of tickets You can buy per event.

CANCELLATIONS, EXCHANGES AND REFUNDS

Tickets

Tickets once sold cannot be exchanged, cancelled or refunded. Please make sure You check the time and location before You book Your tickets. But we’d still advise You to read the terms and conditions for each Event regarding exchange, refund and cancellation.
If an Event is cancelled or postponed and the Event Organisers of such Event agree on issuing a refund for the tickets, it shall be the Event Organiser's sole responsibility to contact You and process the refund and House Concert shall have no liability in this regard.

Products

In the event that You have placed an order for purchase of a product made available for sale on House Concert Platform, if at the time of delivery and/or within 30 days from the date of delivery, if any defect is found or You are unhappy with the product for any reason, then You can ask for replacement of the product or products from the seller subject to the following terms and conditions:
Availability of the product or part of the product with the seller.
The product is not damaged due to misuse.
The damage/defect is covered under the manufacturer's warranty.
The product is not tampered with and missing serial numbers.
The product is returned with all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product delivered.
The product is not customized or made to order.
Clothes and footwear are not used (other than for trial), altered, washed or damaged in any way.
Original tags and packaging should be intact.

DELIVERY

Tickets

Email confirmation: Your booking confirmation will be sent via an email. This confirmation needs to be printed and shown at the ticket counter to get a physical ticket, if entry to the Event in respect of which such ticket has been booked is subject to presentation of a physical ticket

SMS confirmation: Your booking confirmation will be sent via an SMS. The SMS details need to be shown at the ticket counter to get a physical ticket.

In case of physical tickets, we will deliver them to your address confirmed and provided by You on House Concert Platform.

In all of the above options, You will need to produce the credit or debit card used to purchase the tickets for picking up the tickets at the venue. If the card user is not picking up the tickets herself/himself, an authorisation with the photocopy of this card signed by the cardholder needs to be produced. The signature on the card will be matched against the one used for authorisation.

PRODUCTS
Products will be delivered to the address specified. The waiting time is subject to availability.